Contact Us & Grievance Redressal

We want every order, subscription, installation and programme to go right. If something has not, this page explains how to reach us, who is responsible for resolving complaints, and how quickly you can expect a response, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Statutory contact coordinates

1. First contact — customer support

Most issues (a late or short delivery, a damaged item, a billing question, a pause or cancellation) are fastest to resolve through customer support:

• WhatsApp: +91 85911 44369
• Phone: +91 85911 44369 (Mon – Fri, 8:00 – 19:00 IST)
• Email: info@khetaadhaar.com
• Web: the contact form

Please include your order or subscription number, delivery PIN code and, for product-quality issues, a photo. Support acknowledges every message within one working day and aims to resolve it within two working days.

2. Escalation — Grievance Officer

If your complaint is not resolved to your satisfaction within two working days, or you would rather raise it formally, write to our Grievance Officer:

Grievance Officer: Suyog Kulkarni (Founder & Managing Director)
Khet Aadhaar Private Limited
RL 136, Khet Aadhaar, Milap Nagar, MIDC, Dombivli East, 421203, Maharashtra, India
Email: privacy@khetaadhaar.com (subject line: “Grievance”)
Phone: +91 85911 44369, Mon – Fri, 8:00 – 19:00 IST

The Grievance Officer will acknowledge your complaint within 48 hours and resolve it within 30 days of receipt, keeping you informed of progress. Each complaint is given a reference number you can quote in follow-ups.

3. What we need from you

• Your name, phone number and email address.
• Order, subscription, invoice or project reference.
• A clear description of the issue, when it occurred and what outcome you are seeking.
• Any supporting photos, messages or documents.

4. Outcomes

Depending on the complaint, outcomes include a replacement, credit or refund under our Cancellation & Refund Policy, a rescheduled delivery or service visit under our Shipping & Delivery Policy, a correction of your account or invoice, or a written explanation where we are unable to act.

5. If you remain dissatisfied

Nothing in this process limits your rights under the Consumer Protection Act, 2019. You may approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the consumer commission with jurisdiction over Thane, Maharashtra.

6. Data-protection requests

Requests to access, correct or delete personal data are handled under our Privacy Policy; write to privacy@khetaadhaar.com.