Cancellation & Refund Policy

Fresh produce is perishable, so our terms are designed to be fair to you while reflecting the harvest-to-order nature of what we sell. This policy applies to purchases made through https://www.khetaadhaar.com, the Khet Aadhaar app and our sales team.

1. Subscription boxes

• Pause or skip: any cycle can be paused or skipped free of charge up to 24 hours before the scheduled delivery. Skipped deliveries are credited to the next cycle or, at your request, refunded.
• Cancel: monthly plans can be cancelled at any time. Deliveries already made in the current month are charged pro rata; the unused balance is refunded.
• Changes: box contents, cycle day and address can be changed from the app or on WhatsApp before the 24-hour cut-off.

2. On-demand retail orders

Orders can be cancelled free of charge until they are harvested and packed (normally the slot cut-off shown at checkout). Once dispatched, an order cannot be cancelled, but the quality guarantee below still applies.

3. Quality guarantee — damaged, missing or spoiled items

Fresh produce is perishable. If an item arrives damaged, decayed, short or different from what you ordered, file the claim within 6 hours of delivery with photographic evidence on WhatsApp or email. We will replace the item with the next delivery, credit your account, or refund the item — your choice; approved refunds are processed within 5–7 working days to the original payment method. Claims made later than 6 hours after delivery, or returns of opened perishable goods, cannot be accepted.

4. Wholesale / HORECA supply

Contract customers' cancellation notice periods, minimum quantities and quality-claim windows are set out in their supply contract and rate sheet; where the contract is silent, this policy applies.

5. Hydroponic systems, growing media and saplings

• Unused, unopened hardware and growing media may be returned within 7 days of delivery for a refund less the return shipping cost, provided they are in original packaging.
• Living saplings and custom-built or installed systems are made to order and are not returnable; installation defects are corrected under the warranty stated in your quotation.
• Consulting, training and lab programmes may be cancelled up to 7 days before the scheduled start for a full refund of any advance; later cancellations are credited against a rescheduled date.

6. How refunds are paid

Approved refunds are made to the original payment method (card, UPI, net banking or wallet, via our payment gateway) within 5–7 working days of approval. Bank processing times may add a few days. Cash-on-delivery refunds, where applicable, are made by bank transfer to an account you confirm in writing.

7. How to request a cancellation or refund

Use the app, message us on WhatsApp, call +91 85911 44369 (Mon – Fri, 8:00 – 19:00 IST) or email info@khetaadhaar.com with your order number. We acknowledge every request within one working day. If you are not satisfied with the outcome, escalate it under our Grievance Redressal process.